Frequently Asked Questions

How long does it take to ship out my order?

  • Orders take 2-4 business days to be processed and packaged before being shipped out. Shipping is the charge for chicbyallyb.com order processing, item selection, packaging, transport, and handling.  Shipments and deliveries occur only on weekdays. Shipments go out M-F, we do not ship on Saturday & Sunday.
  • We offer Free Shipping on orders over $200 within the continental United States.
  • We offer 1-2 day express shipping for $38.99, please note this is 1-2 day transit time not processing time. Our orders normally take 1-3 business days to process. If you need your order ASAP please email us! We would be happy to accomadate you :) 

How Do I Start A Return?

Please see our returns policy HERE!

Please proceed to our Returns Portal HERE!

What Do I Do If An Item Is Out Of Stock?

  • We know how it feels to fall in love with a piece to find out it's sold out later! Don't stress; we have you covered! Sign up to receive restock notifications when an item is back in stock:
    • Select your Size 
    • Select Email When Available
    • Click "Notify Me When Available”
  • You will then be the first to know when the item is back in stock! 

Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care at chicbyallyb@gmail.com.


I Placed 2 Orders, Can You Pack Them Together & Give Me A Refund On The Double $9.99 I Spent?

  • Unfortunately if your orders are packed together or not we do not credit any shipping costs. Thank you for your understanding. 


Chic Rewards 

Want to save on your Chic by Ally B purchase?  Start earning points and redeeming rewards!  Click here to sign up and learn more about our Chic rewards!

Do You have a Size Chart?

  • Since we are an online boutique selling products from over 100 different vendors it is difficult to provide an exact size chart for each item. Please refer to the description of each style for how it runs (ex: True to size, oversized, for my taller babes, for my smaller chested babes etc.)

Do You Have Gift Cards?

  • Of course, we do! Shop our Chic by Ally B E-gift Card options here. The purchaser will receive an email with the E-Gift card code to forward to the intended recipient.
  • E-gift Cards are non-refundable and do not expire.  
  • Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.

Do You Ship to PO Boxes?

  • Of course we do, but please note you will be charged via invoice for the extra costs of shipping to a PO box. PO box shipping usually costs roughly $20. 
  • We will send you an invoice of the remaining shipping and handling costs & once it is paid in full we will ship out your package!